Each workspace in MinuteMe is linked with a plan, and the plan determines whether you are required to provide a payment method or not. All workspaces are created on the Basic plan (which does not require any payment method to be registered), and can be upgraded to the Plus plan (which does require a payment method) by a workspace owner, via the workspace detail page.
Details of the workspace plan can be viewed by the workspace owners, on the workspace detail page.
If a workspace has reached its active meeting limit and a workspace owner tries to create another meeting in the workspace, they will see a message requiring the workspace be upgraded before the meeting can be created.
The message is slightly different for a workspace member if they try to create a meeting when it hits the limit - the message indicates the name of up to two workspace owners they can contact.
In order to create another series in the workspace, either archive an existing series or contact a workspace owner to upgrade the workspace.
The workspace detail page also shows how many active meetings, and how many active team members.
The workspace owners can upgrade to the Plus plan via the workspace detail page.
Once the workspace is upgraded, you will be billed monthly in arrears, with the first charge to your credit card being one month after you have upgraded the workspace.
Your plan can be downgraded provided you have no more than 5 active recurring meetings. To achieve this, you may need to archive some of your active recurring meetings.
To downgrade your plan please follow the steps below:
Click Downgrade to the basic plan.
Contact MinuteMe via the support bubble if you need any assistance.
Clicking a row will take you to the monthly active members page.
The usage of the current period is updated hourly, and so the Month-to-date (MTD) amount is up-to-date as of the last hour. The amount displayed excludes any applicable local taxes.
Even though the Basic plan is free, we display it here so the workspace owner has an idea of the usage of a workspace. This will give you an indication of the active users from previous periods.
If you click one of the rows from the billing table it will take you to review the active members in the previous month or current billing period.
Dates of the billing period.
Total number of active members during the billing period.
The amount paid for previous periods, or the minimum amount to be paid for the current period (plus applicable local taxes).
List of active members during the billing period, updated hourly.
Download invoice button, available when the billing period has ended.
View the history of active members in other billing periods.
The workspace’s monthly billing cycle commences from the moment the workspace is upgraded to Plus.
The credit card registered for the subscription will be invoiced and charged each month in arrears from this moment – i.e. after a billing period has finished and we have finalized the workspace’s active members during that period.
If the workspace’s plan is downgraded to Basic during a monthly billing cycle, we will charge for the members that have been active in the workspace up until the moment of downgrade.
To print or download a copy of the invoices, click the download invoice button in the top right corner of the active members page.
The credit card charged for the workspace subscription is entered during the workspace upgrade process, and can be changed at any later time by any workspace owner.
If a workspace owner has left, then a new workspace owner will need to update the payment details of the workspace.
To update a workspace’s payment details:
Choose Manage payment details from the action menunext to the workspace title on the workspace detail page.
Enter the card details, then click “Update details”.
Payments can fail for multiple reasons such as credit card expiry or insufficient funds. Workspace owners will be sent an in-app notification and will see the payment failed message or indicator on the Billing section of the workspace detail page.
We will send an email indicating the payment failed, and will automatically attempt to charge the credit card again in 3 days.
If the error displayed requires you to update your credit card, refer to the section Update credit card details in this help guide.
If the problem persists, contact us via support bubble, and we’ll look into the issue for you.